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The Reference Interview Today

By Dave Harmeyer
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Rowman & Littlefield
  • Isbn : 0810888165
  • Pages : 172
  • Category : Language Arts & Disciplines
  • Reads : 378
  • File Pdf: the-reference-interview-today.pdf

Book Summary:

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user’s information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan’s Five Laws, The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. One scenario is based in the year 2025 to emphasize the timeless nature of reference service. Seamlessly combining both time-honored principles and multiple technologies, this practical book demonstrates how librarians can be as relevant and necessary in the digital age as in the print world. Appropriate for both novice and experienced librarians as well as for LIS students, this concise handbook speaks to those working in or preparing for careers in public, school, academic, and special libraries..

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Related Books

Assessing Reference and User Services in a Digital Age

By Eric Novotny
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Isbn : 1135804354
  • Pages : 258
  • Category : Education
  • Reads : 447
  • File Pdf: assessing-reference-and-user-services-in-a-digital-age.pdf

Book Summary:

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a “Tell Us What You Think” button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

New Technologies and Reference Services

By Linda S Katz
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Isbn : 1317956818
  • Pages : 164
  • Category : Language Arts & Disciplines
  • Reads : 540
  • File Pdf: new-technologies-and-reference-services.pdf

Book Summary:

Offer your patrons the cutting-edge reference services they demand! In the past, a reference librarian needed to develop a command of a few reference works, master the skills of the reference interview, and interface with library users in person or via telephone. Today's reference librarian is faced with much, much more. New Technologies and Reference Services suggests ways you can tame the information explosion and take advantage of new technologies. This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services offers tested techniques for fostering information literacy in patrons daunted by the high-tech edge of the new library. Even computer-savvy younger students may need help learning specialized searching skills. This practical volume suggests several innovative ways to teach those skills using interactive classrooms, drop-in seminars, and required courses. New Technologies and Reference Services discusses the other implications of new technologies, including: developing trends in publishing, including value-added services and the death of the printed encyclopedia the effects of CD-ROM, electronic publishing, and the Internet on copyright issues videoconferencing at the reference desk collection strategies and budgets in an era of multiple formats decentralizing library reference services information apartheid, the growing gap between the information haves and have-notsThis helpful volume gives practical, tested advice and ideas on the broader issues of information technology. With plentiful Web addresses, New Technologies and Reference Services presents new ideas sure to make your job easier.

Handbook of Reference Sources and Services for Small and Medium-sized Libraries

By Margaret Irby Nichols
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : DIANE Publishing
  • Isbn : 0788131435
  • Pages : 199
  • Category : Reference books
  • Reads : 835
  • File Pdf: handbook-of-reference-sources-and-services-for-small-and-medium-sized-libraries.pdf

Book Summary:

Lists over 750 sources focusing on the reference needs of adults. The primary objective was to select quality reference tools which cover many different topics. Topics include general works, biography, philosophy, religion, language, literature, visual arts, applied sciences, sports and recreation, home life, social customs and education.

Reference Services and Media

By Linda S Katz
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Isbn : 1317789687
  • Pages : 146
  • Category : Business & Economics
  • Reads : 359
  • File Pdf: reference-services-and-media.pdf

Book Summary:

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.

Reference and Instructional Services for Information Literacy Skills in School Libraries, 3rd Edition

By Scott Lanning
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : ABC-CLIO
  • Isbn : 1610696727
  • Pages : 170
  • Category : Language Arts & Disciplines
  • Reads : 354
  • File Pdf: reference-and-instructional-services-for-information-literacy-skills-in-school-libraries-3rd-edition.pdf

Book Summary:

Students need to be able to distinguish good information from bad. This book gives you the tools to transmit those essential skills to your students. • Covers theories of information behavior, models of information literacy, and provision of reference services in various mediums • Emphasizes reference and instructional services and examines the impact of the Common Core State Standards on reference services in schools • Explains how to conduct the reference interview

Reference Service

By Krishan Kumar
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Vikas Publishing House
  • Isbn : 0706986423
  • Pages : 447
  • Category : Language Arts & Disciplines
  • Reads : 105
  • File Pdf: reference-service.pdf

Book Summary:

The Fifth edition has been thoroughly revised and updated keeping in view the new developments and appearance of new significant reference sources. Some new readings have also been added to bring further readings. This work not only describes the various aspects of reference service such as functions, methods, principles theories, practices, problems, but also provides an overview of available significant reference books, dictionaries, encyclopedias, yearbooks, bibliographies, union catalogues, almanacs, directories, etc.

Instant Messaging Reference

By Rachel Bridgewater,Meryl Cole
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Elsevier
  • Isbn : 1780631235
  • Pages : 232
  • Category : Language Arts & Disciplines
  • Reads : 689
  • File Pdf: instant-messaging-reference.pdf

Book Summary:

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. Exclusively focused on instant messaging reference services Provides practical information about starting and running a successful instant messaging reference service Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference

Becoming a Digital Library

By Susan J. Barnes
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : CRC Press
  • Isbn : 0203913167
  • Pages : 256
  • Category : Computers
  • Reads : 154
  • File Pdf: becoming-a-digital-library.pdf

Book Summary:

This excellent reference traces the construction and maintenance of the digital collections and services that have been available day in and day out to users worldwide for more than a decade. It examines applicable guidelines for any library looking to build and manage systems, conduct and evaluate projects, and scout new directions for mainstreaming and hybridizing the building of a digital library. Including contributions from seasoned experts in specializations such as staffing, collection development, and technology project management for digital libraries, Becoming a Digital Library discusses the techniques for finding and training the right people to build a digital library.

Who

By Geoff Smart,Randy Street
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Ballantine Books
  • Isbn : 0345510445
  • Pages : 208
  • Category : Business & Economics
  • Reads : 269
  • File Pdf: who.pdf

Book Summary:

In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.

Career Essentials: The Interview

By Dale Mayer
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Valley Publishing Ltd.
  • Isbn : 1927461146
  • Pages : 132
  • Category : Business & Economics
  • Reads : 834
  • File Pdf: career-essentials.pdf

Book Summary:

Today's economy is tighter and more complex than ever before. With no time or money for mistakes, companies need to find the 'right' person for every position quickly and efficiently. To have reached the interview stage is a feat in itself. Now it's critical that you not only get through the interview but that you dominate the competition. If this is the job you want, there is no room for errors, not when there are hundreds of solid candidates lined up behind you. This book details the many different kinds and styles of interviews, in addition to the steps to take before, during and after the interview for maximum effectiveness. Tough questions will be asked in an interview. You need to answer them and ask a few hard questions of your own. The skills and techniques you will learn here will stay with you throughout your life to be utilized in multiple situations, helping you to enjoy a rewarding career. This is the 3rd book in the Career Essential series, and it covers all the 'essential' information you need to know about interviewing successfully and so much more. Like all the books in this series, the information presented here is concise and clearly laid out in an easily accessible style so it's fast to read and easy to follow. Good luck!

How to Ace the Brainteaser Interview

By John Kador
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : McGraw Hill Professional
  • Isbn : 0071446060
  • Pages : 239
  • Category : Business & Economics
  • Reads : 383
  • File Pdf: how-to-ace-the-brainteaser-interview.pdf

Book Summary:

The inside track on how to beat the "logic puzzle" job interview As if job interviews weren't nerve-wracking enough, many companies, in their pursuit of the brightest and best, have begun beleaguering applicants with tests of logic, creativity, and analytical abilities. Many firms have replaced traditional interview questions such as "Tell us about yourself" or "What's your biggest weakness?" with mind-benders such as: Why are beer cans tapered at both ends? How many piano tuners are there in the world? How many Ping-Pong balls can you stuff into a Boeing 747? How would you design a bathroom for the CEO of the company? If you could remove any one of the 50 U.S.states, which one would it be? In How to Ace the Brain Teaser Interview, bestselling careers author John Kador gives readers the inside track on this new interview technique. He provides 75 puzzles actually used by HR departments across the nation, and he offers tips on how to solve them and present the solutions so as to make the best possible impression.

The Personal Librarian

By Marie Benedict,Victoria Christopher Murray
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Penguin
  • Isbn : 0593101553
  • Pages : 352
  • Category : Fiction
  • Reads : 174
  • File Pdf: the-personal-librarian.pdf

Book Summary:

The Instant New York Times Bestseller! A Good Morning America* Book Club Pick! Named a Best Book of the Year by NPR! Named a Notable Book of the Year by the Washington Post! “Historical fiction at its best!”* A remarkable novel about J. P. Morgan’s personal librarian, Belle da Costa Greene, the Black American woman who was forced to hide her true identity and pass as white in order to leave a lasting legacy that enriched our nation, from New York Times bestselling authors Marie Benedict and Victoria Christopher Murray. In her twenties, Belle da Costa Greene is hired by J. P. Morgan to curate a collection of rare manuscripts, books, and artwork for his newly built Pierpont Morgan Library. Belle becomes a fixture in New York City society and one of the most powerful people in the art and book world, known for her impeccable taste and shrewd negotiating for critical works as she helps create a world-class collection. But Belle has a secret, one she must protect at all costs. She was born not Belle da Costa Greene but Belle Marion Greener. She is the daughter of Richard Greener, the first Black graduate of Harvard and a well-known advocate for equality. Belle’s complexion isn’t dark because of her alleged Portuguese heritage that lets her pass as white—her complexion is dark because she is African American. The Personal Librarian tells the story of an extraordinary woman, famous for her intellect, style, and wit, and shares the lengths she must go to—for the protection of her family and her legacy—to preserve her carefully crafted white identity in the racist world in which she lives.

The Active Interview

By James A. Holstein,Jaber F. Gubrium
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : SAGE Publications
  • Isbn : 1506319343
  • Pages : 96
  • Category : Social Science
  • Reads : 603
  • File Pdf: the-active-interview.pdf

Book Summary:

Interviews were once regarded as the pipeline through which information was transmitted from a passive subject to an omniscient researcher. However the new "active interview" considers interviewers and interviewees as equal partners in constructing meaning around an interview. This interpretation changes a range of elements in the interview process - from the way of conceiving a sample to the ways in which the interview may be conducted and the results analyzed. In this guide, the authors outline the differences between active and traditional interviews and give novice researchers clear guidelines on conducting a successful interview.

Reference Reborn: Breathing New Life into Public Services Librarianship

By Diane Zabel
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : ABC-CLIO
  • Isbn : 1591588294
  • Pages : 401
  • Category : Language Arts & Disciplines
  • Reads : 282
  • File Pdf: reference-reborn.pdf

Book Summary:

More than 30 stellar authors have contributed to these up-to-date essays on public services librarianship, including timely topics such as new service configurations, the impact of e-resources in reference and collection development, and innovative outreach. • Over 30 contributors, including established experts and the next generation of leaders in reference and public services librarianship • A subject index guides readers to topics of interest

Government Information Management in the 21st Century

By Peggy Garvin
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Routledge
  • Isbn : 1317125401
  • Pages : 248
  • Category : Language Arts & Disciplines
  • Reads : 260
  • File Pdf: government-information-management-in-the-21st-century.pdf

Book Summary:

Government Information Management in the 21st Century provides librarians, information professionals, and government information policy leaders with a comprehensive and authoritative state-of-the-art review of current issues in government information management with a global perspective. The widespread use of the Internet to provide government information and services has altered the landscape dramatically for those who organize, store, and provide access to government content. Technical challenges include digital preservation, authentication, security, and accessibility for a diverse user base. Management challenges include changes to costs, workflow, staff skills and resources, and user expectations. Public policies based on distributed paper collections must also change to address issues that are inherent to digital, networked, public content; such issues include the maintenance of personal privacy, re-use of government information, and the digital divide. The authors in this timely book are practitioners, scholars, and government officials. Together they provide an informed look at how managing government information is being tested at a time of rapid change. Part I addresses key issues for public, academic, and government libraries in organizing and providing access to government information. Part II features chapters on the diverse information issues facing governments, such as managing Freedom of Information requirements, opening government data to the public, and deploying new online technologies.

All Boys Aren't Blue

By George M. Johnson
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Farrar, Straus and Giroux (BYR)
  • Isbn : 0374312729
  • Pages : 320
  • Category : Young Adult Nonfiction
  • Reads : 499
  • File Pdf: all-boys-aren-t-blue.pdf

Book Summary:

*An Amazon Best Book of the Year optioned for television by Gabrielle Union!* In a series of personal essays, prominent journalist and LGBTQIA+ activist George M. Johnson explores his childhood, adolescence, and college years in New Jersey and Virginia. From the memories of getting his teeth kicked out by bullies at age five, to flea marketing with his loving grandmother, to his first sexual relationships, this young-adult memoir weaves together the trials and triumphs faced by Black queer boys. Both a primer for teens eager to be allies as well as a reassuring testimony for young queer men of color, All Boys Aren't Blue covers topics such as gender identity, toxic masculinity, brotherhood, family, structural marginalization, consent, and Black joy. Johnson's emotionally frank style of writing will appeal directly to young adults.

The expert interview as a method of qualitative social research

By Stefanie Monke
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : GRIN Verlag
  • Isbn : 3346549593
  • Pages : 31
  • Category : Medical
  • Reads : 137
  • File Pdf: the-expert-interview-as-a-method-of-qualitative-social-research.pdf

Book Summary:

Seminar paper from the year 2007 in the subject Health - Nursing Science - Miscellaneous, grade: 2,0, Philosophic and Theologic University in Vallendar (Pflegewissenschaftliche Fakultät), course: Modul Qualitative Methoden der Pflegeforschung, Kurs Erhebung qualitativer Daten, language: English, abstract: The expert interview is a frequently used method in empirical social research. It is used in policy and implementation research, in industrial sociology, in elite and use research and in many areas of applied social research. The main interest in the interview is the expert knowledge, the expertise of a person (cf. Bohnsack et al. 2003, p. 57). Against the background of the increasing use of the expert interview in nursing science, this interview form is presented as a method of qualitative social research in the first part of this paper. A further chapter deals with the question of who can be drawn into the circle of experts for this interview form. The following chapters contain the concrete application of the expert interview as well as the evaluation of the data. An excursus at the end of the thesis introduces the expert interview in health and care research. A critical methodological discussion of the expert interview concludes this paper.

How to Choose the Right Person for the Right Job Every Time

By Lori Davila,Louise Kursmark
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : McGraw Hill Professional
  • Isbn : 0071446079
  • Pages : 224
  • Category : Business & Economics
  • Reads : 548
  • File Pdf: how-to-choose-the-right-person-for-the-right-job-every-time.pdf

Book Summary:

A powerful new technique for exposing the person behind the resume Traditional interview techniques are notoriously inadequate when it comes to providing a picture of how a candidate will actually perform on the job. Recently, an interview style proven to more accurately identify the cream of the crop has been making headlines. It's called behavioral interviewing, and it involves getting candidates to truthfully describe how they responded to past job situations to indicate how well they will handle tasks required in their new position. Coauthored by a hiring consultant to Coca-Cola, Nortel, Siemens, and other Fortune 500 companies, How to Choose the Right Person for the Right Job Every Time explains the advantages of behavioral interviewing and shows managers how to: Identify the skills and characteristics they want in a candidate Develop an interview format Ask the right questions--includes 401 sample questions Rate candidates by scorecard

The Kite Runner

By Khaled Hosseini
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Anchor Canada
  • Isbn : 0307371557
  • Pages : 400
  • Category : Fiction
  • Reads : 988
  • File Pdf: the-kite-runner.pdf

Book Summary:

The #1 New York Times bestselling debut novel that introduced Khaled Hosseini to millions of readers the world over. Amir and Hassan are childhood friends in the alleys and orchards of Kabul in the sunny days before the invasion of the Soviet army and Afghanistan’s decent into fanaticism. Both motherless, they grow up as close as brothers, but their fates, they know, are to be different. Amir’s father is a wealthy merchant; Hassan’ s father is his manservant. Amir belongs to the ruling caste of Pashtuns, Hassan to the despised Hazaras. This fragile idyll is broken by the mounting ethnic, religious, and political tensions that begin to tear Afghanistan apart. An unspeakable assault on Hassan by a gang of local boys tears the friends apart; Amir has witnessed his friend’s torment, but is too afraid to intercede. Plunged into self-loathing, Amir conspires to have Hassan and his father turned out of the household. When the Soviets invade Afghanistan, Amir and his father flee to San Francisco, leaving Hassan and his father to a pitiless fate. Only years later will Amir have an opportunity to redeem himself by returning to Afghanistan to begin to repay the debt long owed to the man who should have been his brother. Compelling, heartrending, and etched with details of a history never before told in fiction, The Kite Runner is a story of the ways in which we’re damned by our moral failures, and of the extravagant cost of redemption.

Cases in Online Interview Research

By Janet Salmons
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : SAGE
  • Isbn : 1452276471
  • Pages : 400
  • Category : Social Science
  • Reads : 735
  • File Pdf: cases-in-online-interview-research.pdf

Book Summary:

In an era of constrained research budgets, online interviewing opens up immense possibilities: a researcher can literally conduct a global study without ever leaving home. But more than a decade after these technologies started to become available, there are still few studies on how to utilize online interviews in research. This book provides 10 cases of research conducted using online interviews, with data collected through text-based, videoconferencing, multichannel meetings, and immersive 3-D environments. Each case is followed by two commentaries: one from another expert contributor, the second from Janet Salmons, as editor.

Leadership Interview Questions You’ll Most Likely Be Asked

By Vibrant Publishers
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Vibrant Publishers
  • Isbn : 194939591X
  • Pages : 186
  • Category : Business & Economics
  • Reads : 793
  • File Pdf: leadership-interview-questions-you-ll-most-likely-be-asked.pdf

Book Summary:

A perfect companion to stand ahead of the rest in today’s competitive job market. 250 Leadership Interview Questions Real life scenario-based questions Strategies to respond to interview questions Stand ahead of the rest in today’s competitive job market A job interview can be very scary and extremely exciting at the same time; candidates are always looking for new ways to put their best foot forward during an interview. Interviews and the hiring process have changed in the last few years, interviewees need to change along with the new methods and processes. Leadership Interview Questions You’ll Most Likely Be Asked is a great resource, inside there is a variety of interview questions you can expect to be asked at your next interview. Questions inside this book can help you answer questions asked in the following areas. · Competency · Behavioral · Opinion · Situational · Credential verification · Experience Verification · Strategic thinking · Management Style · Communication · Character and Ethics With all these you are all geared up for your next big Interview! Includes: a) 250 Leadership Interview Questions, Answers and proven strategies for getting hired b) Dozens of examples to respond to interview questions c) Includes most popular Real-Life Scenario Questions d) 2 Aptitude Tests download available on www.vibrantpublishers.com

Reference and Information Services

By Kay Ann Cassell ,Uma Hiremath
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : American Library Association
  • Isbn : 083891568X
  • Pages : 448
  • Category : Language Arts & Disciplines
  • Reads : 684
  • File Pdf: reference-and-information-services.pdf

Book Summary:

Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.

Can I Wear My Nose Ring to the Interview?

By Ellen Gordon Reeves
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Workman Publishing Company
  • Isbn : 0761159746
  • Pages : 227
  • Category : Business & Economics
  • Reads : 263
  • File Pdf: can-i-wear-my-nose-ring-to-the-interview.pdf

Book Summary:

A witty, friendly, unexpected job hunter's bible that finally answers the real questions. Yes, if you're wedded to your nose ring, wear it to the interview. No, you shouldn't be e-mailing out hundreds of résumés. Writing with enormous authority and a compelling, lively voice, Ellen Reeves brings together her lifetime of experience of hiring, counseling, and résumé-doctoring into an essential guide for young job seekers. Can I Wear My Nose Ring to the Interview? takes readers step-by-step through a process that was always tough, but is today especially challenging. Begin the search with a professional mind-set—get organized, and set yourself up with business cards, a respectable e-mail address, and a working cell phone. The importance of networking and the rule of three—try to make three e-mails or phone calls a day, but never more than that. The "elevator speech"—hone your pitch to the length of an elevator ride and be prepared to use it at the most unexpected times. The art of writing cringe-free cover letters and killer résumés—from timelines, hooks, and grammatical do's and don'ts to why you should never use the phrase "References available upon request," never include your GPA, and never, ever make a typo. How to dress for an interview, including why to put on your business clothes when interviewing at home, over the phone. Things to be honest about: citizenship and past salary range. And things not to say: "I want this job because I need health insurance." Then once you're in, how to negotiate salary, what to expect in a review, and basic first job common sense: take initiative, be humble and helpful, never use your boss as a confidant, and always say "I'll find out" instead of "I don’t know." Now you're on your way.

The Shallows: What the Internet Is Doing to Our Brains

By Nicholas Carr
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : W. W. Norton & Company
  • Isbn : 0393358003
  • Pages : 320
  • Category : Science
  • Reads : 184
  • File Pdf: the-shallows.pdf

Book Summary:

New York Times bestseller • Finalist for the Pulitzer Prize “This is a book to shake up the world.” —Ann Patchett Nicholas Carr’s bestseller The Shallows has become a foundational book in one of the most important debates of our time: As we enjoy the internet’s bounties, are we sacrificing our ability to read and think deeply? This 10th-anniversary edition includes a new afterword that brings the story up to date, with a deep examination of the cognitive and behavioral effects of smartphones and social media.

Encyclopedia of Survey Research Methods

By Paul J. Lavrakas
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : SAGE Publications
  • Isbn : 150631788X
  • Pages : 1072
  • Category : Social Science
  • Reads : 629
  • File Pdf: encyclopedia-of-survey-research-methods.pdf

Book Summary:

In conjunction with top survey researchers around the world and with Nielsen Media Research serving as the corporate sponsor, the Encyclopedia of Survey Research Methods presents state-of-the-art information and methodological examples from the field of survey research. Although there are other "how-to" guides and references texts on survey research, none is as comprehensive as this Encyclopedia, and none presents the material in such a focused and approachable manner. With more than 600 entries, this resource uses a Total Survey Error perspective that considers all aspects of possible survey error from a cost-benefit standpoint.

Unleashing Excellence

By Dennis Snow,Teri Yanovitch
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : John Wiley & Sons
  • Isbn : 9780470564196
  • Pages : 256
  • Category : Business & Economics
  • Reads : 957
  • File Pdf: unleashing-excellence.pdf

Book Summary:

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

The Third Door

By Alex Banayan
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Currency
  • Isbn : 080413667X
  • Pages : 320
  • Category : Business & Economics
  • Reads : 157
  • File Pdf: the-third-door.pdf

Book Summary:

FORBES #1 CAREER BOOK TO READ IN 2018 The larger-than-life journey of an 18-year-old college freshman who set out from his dorm room to track down Bill Gates, Lady Gaga, and dozens more of the world’s most successful people to uncover how they broke through and launched their careers. The Third Door takes readers on an unprecedented adventure—from hacking Warren Buffett’s shareholders meeting to chasing Larry King through a grocery store to celebrating in a nightclub with Lady Gaga—as Alex Banayan travels from icon to icon, decoding their success. After remarkable one-on-one interviews with Bill Gates, Maya Angelou, Steve Wozniak, Jane Goodall, Larry King, Jessica Alba, Pitbull, Tim Ferriss, Quincy Jones, and many more, Alex discovered the one key they have in common: they all took the Third Door. Life, business, success… it’s just like a nightclub. There are always three ways in. There’s the First Door: the main entrance, where ninety-nine percent of people wait in line, hoping to get in. The Second Door: the VIP entrance, where the billionaires and celebrities slip through. But what no one tells you is that there is always, always… the Third Door. It’s the entrance where you have to jump out of line, run down the alley, bang on the door a hundred times, climb over the dumpster, crack open the window, sneak through the kitchen—there’s always a way in. Whether it’s how Bill Gates sold his first piece of software or how Steven Spielberg became the youngest studio director in Hollywood history, they all took the Third Door.

What Strange Paradise

By Omar El Akkad
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : McClelland & Stewart
  • Isbn : 0771050313
  • Pages : 256
  • Category : Fiction
  • Reads : 123
  • File Pdf: what-strange-paradise.pdf

Book Summary:

WINNER OF THE 2021 SCOTIABANK GILLER PRIZE NATIONAL BESTSELLER From the widely acclaimed author of American War: a new novel--beautifully written, unrelentingly dramatic, and profoundly moving--that brings the global refugee crisis down to the level of a child's eyes. More bodies have washed up on the shores of a small island. Another over-filled, ill-equipped, dilapidated ship has sunk under the weight of its too many passengers: Syrians, Ethiopians, Egyptians, Lebanese, Palestinians, all of them desperate to escape untenable lives in their homelands. And only one has made the passage: nine-year-old Amir, a Syrian boy who has the good fortune to fall into the hands not of the officials but of Vanna: a teenage girl, native to the island, who lives inside her own sense of homelessness in a place and among people she has come to disdain. And though she and the boy are complete strangers, though they don't speak a common language, she determines to do whatever it takes to save him. In alternating chapters, we learn the story of the boy's life and how he came to be on the boat; and we follow the girl and boy as they make their way toward a vision of safety. But as the novel unfurls, we begin to understand that this is not merely the story of two children finding their way through a hostile world, it is the story of our collective moment in this time: of empathy and indifference, of hope and despair--and of the way each of those things can blind us to reality, or guide us to a better one.

A History of ALA Policy on Intellectual Freedom

By Office for Intellectual Freedom (OIF)
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : American Library Association
  • Isbn : 0838913253
  • Pages : 172
  • Category : Language Arts & Disciplines
  • Reads : 497
  • File Pdf: a-history-of-ala-policy-on-intellectual-freedom.pdf

Book Summary:

Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records

CCNA Interview Questions You'll Most Likely Be Asked

By Vibrant Publishers
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Vibrant Publishers
  • Isbn : 1946383856
  • Pages : 174
  • Category : Computers
  • Reads : 607
  • File Pdf: ccna-interview-questions-you-ll-most-likely-be-asked.pdf

Book Summary:

268 CCNA Interview Questions 76 HR Interview Questions Real life scenario based questions Strategies to respond to interview questions 2 Aptitude Tests CCNA Interview Questions You’ll Most Likely Be Asked is a perfect companion to stand ahead above the rest in today’s competitive job market. Rather than going through comprehensive, textbook-sized reference guides, this book includes only the information required immediately for job search to build an IT career. This book puts the interviewee in the driver’s seat and helps them steer their way to impress the interviewer. Includes: a) 268 CCNA Interview Questions, Answers and proven Strategies for getting hired as an IT professional b) Dozens of examples to respond to interview questions c) 76 HR Questions with Answers and proven strategies to give specific, impressive, answers that help nail the interviews d) 2 Aptitude Tests download available on https://www.vibrantpublishers.com

Ask a Manager

By Alison Green
  • Format : Pdf, ePub, Mobi, Kindle
  • Publisher : Ballantine Books
  • Isbn : 0399181822
  • Pages : 304
  • Category : Business & Economics
  • Reads : 431
  • File Pdf: ask-a-manager.pdf

Book Summary:

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together